CRM (Customer Relationship Management)

Case Studies

"CIPL: Build growth and loyalty through continuous customer dialogue. Empowers every employee persevering determination to perform a task, boost sales, satisfaction, and service with automated CRM that's easy to use, customize, and maintain effectively in real time."

Information Technology systems designed specifically to address the problems of dealing with customers on a day-to-day basis are growing in popularity and this leads a signification, benevolent and diligent approach towards "CUSTOMER'S SATISFACTION. The better a business can manage the relationships it has with its customers the more successful it will become.

CRM is not just an application of technology, but is a strategy to learn more about customer's requirements and their behavior in order to develop stronger relationships and retaining the business.

Why CRM?

Business gets paramount when you have earned the value of "retaining existing customer and expanding it". The cost associated with finding new customers is comparatively more than that of retaining old ones.

CRM can be achieved by:

Best observations and facts about your customer's purchasing habits, opinions, and preferences in real time.
Relevant documentation of individual's profiles and groups according to market competitiveness effectively that results in increase sales.
Changing the strategy, you operate to improve customer service and marketing with latest gadgets.

Business benefits of CRM from us.

Customer relationship management and its implementation solution might involve considerable time and expense in your operation. Nevertheless, there are many potential benefits after implementing CRM solutions from CIPL.

CRM software system helps companies like yours:

Identifying needs more effectively by understanding specific customer requirements and run campaigns that align with your customers' preferences.
Tightly integrate marketing across all inbound and outbound channels
Increase sales productivity by providing customer insight through better timing due to anticipating needs based on historic trends.
Cross-selling of other products by highlighting and suggesting alternatives or enhancements and manage marketing and sales resources more efficiently.
Turn contact centers into profit centers.
Gaining targeted marketing communications aimed specifically at customer requisite.
Inclined Professional approaches and the development of new improved products and services in order to get more prospective business in coming future

Ultimately, this could lead to:

Enhanced customer satisfaction and retention
Increased value from your existing customers
Reduced cost associated with supporting and servicing them, increasing your overall efficiency and reducing total cost of sales
Ensuring that your good reputation in the marketplace continues to grow

With Cyberthink Infotech Pvt.Ltd, Organizations can enjoy unparalleled productivity, unexpected revenue growth, vitality, and business intelligence.

Superb Sales Force Automation: Comprehensive control over your sales data and processes during exercise/operation
Best Marketing Automation: Integrate sales and marketing for optimized lead flow and Return on investment.
Agile Customer Service & Support: Develops customer's loyalty while improving agent's productivity
Loyal Partnership Relationship Management: Enhance channel revenue through your partners

Types of CRM solution on which we work:

For any business relationship, Customer relationship management (CRM) tools are important aspects. Businesses are overwhelmed through continuous improvement and sense of new CRM technology implementation.

CRM solutions fall into the following broad categories.

Outsourced solutions: It for those who need to implement a solution instantly and your company does not have necessary in-house skills to tackle the job from scratch. Outsource CRM solutions have a great benefit for online e-commerce customers/clients.

Off-the-shelf solutions: CRM applications that integrate with existing packages or you can say the best and cheap CRM integration.

Bespoke software solution: The Customized or tailored integration of CRM system in any existing software with the help of CRM professionals.

Managed solutions: A half way house between outsourced solutions and bespoke solutions, which is a customized suite of CRM applications as a package.

Our agile methodologies for implementing CRM
CRM solutions are best treated as step-by-step process starting from collection of information, applying the marketing strategies implementation to enhancing customers experience. The one and only one goal is to achieve "CUSTOMER'S SATISFACTION".

CRM Stage 1 - Collecting information about the customer, business and environment
CRM Stage 2 - Storing information with full security
CRM Stage 3 - Accessing information in streamlined way
CRM Stage 4 - Analyzing customer's behavior and market segments
CRM Stage 5 - Effective Marketing
CRM Stage 6 - Enhancing the customer experience

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